Terms of Service - Vetinuity

1. Acceptance of Terms

By accessing or using Vetinuity ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

Vetinuity is operated by Vetinuity LLC ("Company", "we", "us", or "our"). The Service provides AI-powered clinical intelligence tools for veterinary professionals.

2. Description of Service

Vetinuity provides veterinary professionals with:

AI-powered SOAP note generation from voice recordings
Clinical decision support and differential diagnosis suggestions
Automated discharge instruction generation
Lab value analysis and import
Patient record management

Important: Vetinuity is a clinical support tool designed to assist veterinary professionals. It does not replace professional veterinary judgment. All AI-generated content should be reviewed and approved by a licensed veterinarian before use.

3. User Accounts

3.1 Account Requirements

To use the Service, you must:

Be a licensed veterinary professional or work under the supervision of one
Provide accurate and complete registration information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access to your account

You are responsible for all activities that occur under your account.

3.2 Geographic Eligibility

The Service is offered solely to users located in the United States. To open or maintain an account, you must be located in the United States and must be licensed to practice veterinary medicine in a United States jurisdiction, or working under the supervision of a person so licensed within a United States veterinary practice.

The Service is not directed to, offered to, or intended for persons located outside the United States. We do not market, advertise, or make the Service available to users in the European Union, the United Kingdom, or any other jurisdiction outside the United States. We make no representation that the Service, or any content available through it, is appropriate or available for use outside the United States, and we make no representation that the Service complies with the data protection, privacy, medical device, or veterinary practice requirements of any jurisdiction other than the United States. If you choose to access the Service from outside the United States, you do so on your own initiative and at your own risk, and you are responsible for compliance with all laws that apply to you.

We may suspend or terminate any account that we determine is held or used by a person outside the scope described in this Section, at any time and without prior notice. Where an account is closed on this basis, we will refund any subscription fees paid for the then-current billing period, notwithstanding Section 5. This is the sole remedy available for a closure under this Section.

4. Subscription and Payment

4.1 Free Trial

New users may be eligible for a free trial period. During the trial, you have access to Vetinuity. No payment method is required to start a trial.

4.2 Subscription

After your trial ends, you may subscribe to continue using Vetinuity. Subscription fees are billed in advance on a monthly or annual basis.

4.3 Automatic Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel at any time through your account settings or by contacting support.

5. Cancellation Policy

You may cancel your subscription at any time. Upon cancellation:

You will retain access to Vetinuity until the end of your current billing period
Your access to Vetinuity will end after the billing period ends
Your account and patient records will be retained while your account exists, and will be available again if you resubscribe
Audio recordings are deleted within 30 days of transcription, regardless of subscription status
You may request deletion of your data at any time by contacting us
You are responsible for maintaining your own records in compliance with applicable veterinary record retention requirements

All subscription fees are non-refundable. We encourage you to take full advantage of the free trial to evaluate the Service before subscribing.

6. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Share your account credentials with unauthorized users
Attempt to reverse engineer, decompile, or hack the Service
Use the Service to store or transmit malicious code
Interfere with the proper operation of the Service
Use AI-generated content without appropriate professional review

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

You retain ownership of all patient data and content you input into the Service. We do not claim ownership of your data.

8. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Vetinuity and is protected by copyright, trademark, and other intellectual property laws.

AI-generated content (such as SOAP notes and discharge instructions) created using your input data belongs to you, subject to the license granted to us to provide the Service.

9. Professional Clinical Responsibility

Vetinuity is a clinical support tool, not a substitute for professional veterinary judgment. The licensed veterinarian is solely responsible for:

Verifying all medications – including drug names, formulations, and appropriateness for the species and patient
Confirming all dosages – including dose calculations, dosing intervals, and route of administration
Checking for drug interactions – including contraindications, patient-specific risks, and concurrent medications
Validating clinical information – including diagnoses, differential lists, treatment protocols, and discharge instructions
Reviewing AI-generated content – all SOAP notes, summaries, and recommendations must be reviewed and approved before use in patient care or medical records

AI systems can produce errors, hallucinations, or outdated information. You must independently verify all clinical content against current veterinary references, pharmacological databases, and your professional knowledge before relying on it for patient care.

By using the Service, you acknowledge that Vetinuity does not provide veterinary medical advice and that you bear full professional responsibility for all clinical decisions.

10. AI-Powered Translation (Live Translate)

The Service includes an optional real-time translation feature ("Live Translate") that uses third-party AI models to translate spoken conversation between a veterinary professional and a non-English-speaking client during clinical consultations.

10.1 Nature of the Translation

Live Translate is an AI-generated convenience tool, not a certified or professional interpretation service. Translations are produced by machine-learning models and may contain errors, omissions, mistranslations, or culturally inappropriate phrasing. The feature does not employ human interpreters and is not certified under any federal, state, or professional interpretation standard.

10.2 No Guarantee of Accuracy

We do not warrant or guarantee the accuracy, completeness, or reliability of any translation produced by Live Translate. AI translation is inherently probabilistic and may:

mistranslate medical or veterinary terminology
omit or alter the meaning of spoken statements
produce output that does not faithfully reflect the speaker's intent
fail to convey tone, urgency, or nuance

10.3 Professional Responsibility

You are solely responsible for ensuring that clinical information is accurately communicated to and understood by the client. Live Translate does not reduce or alter any professional obligation you have to obtain informed consent, confirm client understanding of treatment plans, or communicate critical clinical information clearly.

Where accurate communication is essential to patient safety, treatment decisions, informed consent, or financial authorization, you should use a qualified human interpreter or other reliable method to confirm understanding. Live Translate should be used as a supplemental aid, not as the sole means of communication for critical clinical decisions.

10.4 Limitation of Liability for Translation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETINUITY SHALL NOT BE LIABLE FOR ANY LOSS, INJURY, DAMAGE, OR CLAIM ARISING FROM OR RELATED TO RELIANCE ON AI-GENERATED TRANSLATIONS, including but not limited to miscommunication of treatment plans, dosing instructions, surgical consent, financial estimates, or discharge instructions.

10.5 Recording and Data Handling

Live Translate sessions involve real-time transmission of audio to third-party AI service providers for translation processing. Audio is streamed and processed in real time; it is not stored by Vetinuity after the session ends. The recording consent obligations in Section 11 (Recording and Consent) apply to Live Translate sessions. You are responsible for obtaining any required consent from all participants before initiating a translated session.

11. Recording and Consent

The Service includes voice recording functionality to generate clinical documentation. You are solely responsible for complying with all applicable laws regarding the recording of conversations.

11.1 Know Your Local Laws

Recording laws vary by jurisdiction:

One-party consent jurisdictions – require only one participant (you) to consent to the recording
Two-party/all-party consent jurisdictions – require all participants to consent before recording
Healthcare-specific regulations – some jurisdictions have additional rules for recordings in healthcare settings

You must research and understand the recording consent laws in your state, province, or country before using the recording features of this Service.

11.2 Obtaining Consent

Where required by law, you are responsible for:

Informing clients and any other participants that the conversation may be recorded
Obtaining appropriate consent before beginning any recording
Documenting consent as required by applicable regulations

Vetinuity does not provide legal advice. If you are uncertain about the recording laws in your jurisdiction, consult with a licensed attorney before using the recording features.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

The Service will be uninterrupted or error-free
AI-generated content will be accurate or complete
The Service will meet your specific requirements

VETERINARY PROFESSIONALS ARE SOLELY RESPONSIBLE FOR REVIEWING AND APPROVING ALL AI-GENERATED CONTENT BEFORE USE IN CLINICAL PRACTICE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETINUITY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions.

16. Contact Us

If you have questions about these Terms, please contact us:

Email: support@vetinuity.com
Website: vetinuity.com/contact